Question 1

What should I do if my tea order is late?

Accepted Answer

If your tea order is delayed beyond the estimated delivery time, please contact our customer support. We will investigate the issue and provide you with an update on the status of your order.

Question 2

Can I return my tea order if I'm not satisfied?

Accepted Answer

Yes, we accept returns within 30 days of the delivery date if you are not satisfied with your tea order. The tea should be unopened and in its original packaging for a refund or exchange.

Question 3

How long does it take to receive a refund for my returned tea?

Accepted Answer

Once we receive the returned tea and confirm its condition, we will process your refund within 5-7 business days. The actual time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Question 4

Can I receive a refund if I don't have the original packaging?

Accepted Answer

We recommend keeping the original packaging, but if it is not available, please contact our customer support. They will assist you and explore possible solutions.

Question 5

What if my refund is delayed or missing?

Accepted Answer

If you haven't received your refund within a reasonable timeframe or have any concerns, please reach out to our customer support. We will investigate the issue and resolve it as quickly as possible.

Question 6

Can I make changes to my tea order after it has been placed?

Accepted Answer

We understand that you may need to make changes to your order. While we cannot guarantee modifications once an order has been placed, please contact our customer support as soon as possible with your order details. We will do our best to accommodate your request if the order has not been processed for shipping.

Question 7

What changes can I request for my tea order?

Accepted Answer

You may request changes such as adding or removing items, updating the shipping address, or modifying quantities. Our customer support team will assist you in making the requested changes, if possible.

Question 8

Can I upgrade or downgrade the shipping method for my order?

Accepted Answer

Depending on the stage of processing and the availability of alternative shipping options, it may be possible to upgrade or downgrade the shipping method. Please contact our customer support, and they will guide you through the process and inform you of any associated costs or restrictions.

Orders FAQ